TechSee
DECEMBER 3, 2019
Core challenges for contact centers. Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability. Image-oriented knowledge bases represent a massive conceptual change in the knowledge base field.
InMoment XI
MAY 4, 2022
Develop tools that allow employees to quickly look up the answers to common problems, share best practices and solutions with each other, and contribute to the company’s knowledge base. In a 2016 post Talkdesk , a provider of call center solutions, reported the yearly turnover as 30-45%, double or triple that of all U.S.
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TechSee
DECEMBER 5, 2017
Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. The Canadian-based Coveo increases self-service success and case deflection by making search core to the self-service experience. It just doesn’t get better than this.”.
CSM Magazine
SEPTEMBER 8, 2021
If they tend to call, then call center solutions might be best for you – Integrated Communications provides call center services throughout the Twin Cities if this is where you are based. Choosing the Right Customer Support. Think about how your customers prefer to get in touch.
TechSee
FEBRUARY 12, 2019
Full automation will increasingly be built around visual customer assistance – using video and augmented reality to enable AI-powered self service platforms to recognize devices, isolate issues and suggest solutions in real time. Information from each customer contact is collected, labeled by the agent, and stored for future use.
ViiBE Blog
APRIL 26, 2021
Implement a centralized knowledge base. Knowledgeable employees are a critical resource for any company, but all too often, their knowledge leaves with them. By organizing these resources into centralized knowledge bases, your agents can access the latest information in real time.
TechSee
NOVEMBER 27, 2018
AR remote assistance has been proven to increase First Call Resolution by 20% and decrease the need for technician dispatched by 17%. AR-based self service allows customers to use their smartphone to access a product’s knowledge base with FAQs, manuals and training material, encouraging customers to effectively resolve issues on their own.
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