TechSee

NOVEMBER 27, 2018

AR remote assistance has been proven to increase First Call Resolution by 20% and decrease the need for technician dispatched by 17%. AR-based self service allows customers to use their smartphone to access a product’s knowledge base with FAQs, manuals and training material, encouraging customers to effectively resolve issues on their own.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

Call Experts

APRIL 8, 2024

Check if the contact center provider offers the following. Tools and resources to help agents succeed include knowledge bases and scripts. Ensure that the contact center provider has reliable security and complies with relevant data protection laws, such as GDPR or HIPAA, if applicable to your industry.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

TechSee

FEBRUARY 12, 2019

Full automation will increasingly be built around visual customer assistance – using video and augmented reality to enable AI-powered self service platforms to recognize devices, isolate issues and suggest solutions in real time. Information from each customer contact is collected, labeled by the agent, and stored for future use.

Self Service 111

Self Service Contact Center Banking Roadmap 111

TechSee

NOVEMBER 6, 2018

This article addresses the pros and cons of mobile devices vs. smart glasses specifically in the context of field service organizations. Robust platform with key features: A robust knowledge-base should feature CRM integration, customer history for recurring issues, a visual agent reference library for best-path resolutions, and embedded visual (..)

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

TechSee

JUNE 25, 2019

The same computer vision AI technology that interconnects humans with technology to provide superior CX can also be utilized to reduce contact center agent workload through better agent decision-making and company-wide knowledge sharing through the creation of dynamic visual knowledge bases.

Technology 122

Technology Customer Service Contact Center Gamification 122

NobelBiz

JULY 23, 2024

Features like call recording and real-time coaching support continuous improvement through immediate feedback and targeted training. Related Resource Ebook | 16 Must Have Productivity Tools for your Contact Center 6. Performance metrics and reporting tools provide insights for optimizing operations.

Call Center 52

Call Center Insurance Omni-Channel Software 52

Kustomer

FEBRUARY 19, 2024

It also offers a self-service portal where businesses can create a knowledge base containing FAQs, articles, and how-to guides, empowering customers to find answers to their questions independently. This widget provides immediate access to the knowledge base, live chat, and ticket submission directly from the user interface.

Self Service 52

Self Service Software Knowledge Base Social Media 52

ViiBE Blog

AUGUST 2, 2021

A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution. It can thus benefit you and your business in many different ways such as: 1.1.

CRM 52

CRM Call Center e-support Social Media 52

TechSee

DECEMBER 5, 2017

Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. The Canadian-based Coveo increases self-service success and case deflection by making search core to the self-service experience. It just doesn’t get better than this.”.

Contact Center 116

Contact Center Customer Satisfaction Self Service Technology 116