TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. “Enchant is full of well thought out features, saving us time and stress. It just doesn’t get better than this.”.

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ViiBE Blog

APRIL 28, 2021

Software like ViiBE constantly tracks KPIs like Net Promoter Score (NPS), First Contact Resolution (FCR), and the number of calls that lead to an on-site trip by an expert. ViiBE’s virtual call center solution allows a call center manager to see statistics at any time for multiple call centers across the globe.

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TechSee

JUNE 11, 2019

Verification of resolution: visually confirming that the issue is indeed resolved goes a long way toward avoiding repeat calls about the same issue. KPI #3: Net Promoter Score (NPS). Visual Assistance increases FCR across industries by 22% after eighteen months. Click here for the full report.

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TechSee

MAY 29, 2018

Customer Service KPI #1 – NPS (Net Promoter Score). If you follow the link at the end of each paragraph, you can download the complete guide for each of the KPIs, including an in-depth analysis, tips and real statistics about the impact visual engagement has on each of them.

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Magellan Solutions

AUGUST 12, 2021

BPO Philippines offers multi discipline strategies to improve the Net Promoter Score (NPS) for businesses worldwide. . What is Net Promoter Score (NPS). Magellan Solutions is a key player in BPO Philippines that is SME-focused. Fill up the form below! TALK TO US! Contact us today for more information.

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Metrics Net Promoter Score NPS Call Center 52

NobelBiz

OCTOBER 30, 2020

One of the best ways to evaluate customer feedback is through the NPS or Net Promoter Score. Customers give a score between 0 (not at all likely) and 10 (very likely). Assign Single Contacts Another thing to look for in a call center solution is the ability to assign each major customer with a single contact point.

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Magellan Solutions

JUNE 29, 2021

To measure consistency look at your BPO’s Net Promoter Score. An always high NPS score, means your call center partner is able to maintain high-quality service. According to the University of Nevada , a strong brand presence can be produced through careful and deliberate execution.

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