Remove Call Center Solutions Remove Net Promoter Score Remove Virtual Call Center
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How to evaluate a call center agent’s performance?

ViiBE Blog

Software like ViiBE constantly tracks KPIs like Net Promoter Score (NPS), First Contact Resolution (FCR), and the number of calls that lead to an on-site trip by an expert. ViiBE’s virtual call center solution allows a call center manager to see statistics at any time for multiple call centers across the globe.