ViiBE Blog

APRIL 28, 2021

Software like ViiBE constantly tracks KPIs like Net Promoter Score (NPS), First Contact Resolution (FCR), and the number of calls that lead to an on-site trip by an expert. ViiBE’s virtual call center solution allows a call center manager to see statistics at any time for multiple call centers across the globe.

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ShepHyken

JANUARY 22, 2021

Equipping the agents with the tools and ability to maximize their productivity, the agents will make sure to get the show running. Monitoring of Agents in real-time can also be done with Virtual Call Center Solution also the solution can allow agents to work from anywhere with any device.

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Call Center Virtual Call Center Contact Center Average Handle Time 97

Talkdesk

SEPTEMBER 19, 2016

The last few years have seen many call centers taking the leap from on-site hardware to innovative, scalable, and resilient cloud-based call center solutions. What is a Cloud-Based Call Center? Cloud-based call center software is accessible via the Internet and is hosted by a third party.

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ViiBE Blog

APRIL 26, 2021

ViiBE’s knowledge management tool can easily find past customer interactions to use for training purposes. ViiBE’s virtual call center solution can be used as a standalone or be integrated into your existing call center software, and it is adaptable to your company’s use case.

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Tips Knowledge Base Virtual Call Center Contact Center 52

ViiBE Blog

AUGUST 2, 2021

A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution. It can thus benefit you and your business in many different ways such as: 1.1.

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Magellan Solutions

AUGUST 5, 2021

Looking for the right call center ph softwares for your call center business? With hundreds of business process outsourcing companies Philippines tools available, finding the best ones for your call center can be confusing. 5 Essential Tools For Call Centers In Manila Philippines.

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NobelBiz

JUNE 1, 2021

A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. What exactly is a CCaaS solution?

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