Talkdesk

SEPTEMBER 19, 2016

The last few years have seen many call centers taking the leap from on-site hardware to innovative, scalable, and resilient cloud-based call center solutions. What is a Cloud-Based Call Center? Cloud-based call center software is accessible via the Internet and is hosted by a third party.

Call Center 40

Call Center Virtual Call Center Call Center Solutions Software 40

ViiBE Blog

APRIL 26, 2021

Train your employees for customer satisfaction. Customer satisfaction should be the number one goal of your contact center. This reality underscores the need to invest in extensive training for your employees. Update your training materials to reflect recent trends in customer service, such as the increase in online shopping.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

NobelBiz

JUNE 1, 2021

A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. What exactly is a CCaaS solution?

Contact Center 52

Contact Center Multi-Channel Call Center Software 52