ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. How do you describe a call center experience?

Call Center Experience 52

Call Center Experience Call Center Average Handle Time Virtual Call Center 52

ShepHyken

JANUARY 11, 2023

To make the customer feel known, the employee needs to know what the customer bought in the past and how often, if they previously called for support, and more. . If you’ve followed my work, then this line should be familiar: What’s happening on the inside with employees is felt on the outside by the customer. .

Employee Experience 133

Employee Experience Customer Experience Self Service Call Center Experience 133

ShepHyken

MARCH 25, 2024

My friend and fellow customer service expert, John DiJulius, shares his thoughts on how AI is benefiting both customer and employee satisfaction. I loved one of his first topics: AI is not the end of call centers. It’s making them better. Connect with Shep on LinkedIn.

Hotels 83

Hotels Loyalty Programs Customer Service Hospitality 83

ShepHyken

FEBRUARY 26, 2023

8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company. A company’s call center is often the primary point of contact between customers and the organization.

Customer Service 48

Customer Service Call Center Ecommerce Call Center Experience 48