Call Center Call Center Experience Entertainment 
Horizon CX
APRIL 3, 2023
Automating call center activity is a reality we must deal with, but those messages can be frustrating for customers and detrimental to the overall experience. KOVA Corp recently published an impressive list of the dos and don’ts of call centers that are worth repeating here. “A Do entertain customers on hold.
InMoment XI
OCTOBER 31, 2024
Your call center plays a huge role in your brand reputation. A single negative experience with one of your agents can be enough to drive a customer to your competitor. As a result, it’s important to deliver a positive call center experience that meets customer expectations.
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