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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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At Blue Ocean, we’ve noticed that this new level of uncertainty in the travel industry has led to a shift in what customers value: Where once the name of the game was efficiency and speed, today’s customerexperience hinges on empathy and reassurance. Many Customers Just Want to Talk. CallCenters Go with the Flow.
These tools can help reduce dead air time in contact centers, improve the customerexperience, and increase overall efficiency by providing agents with the information and guidance they need to handle customer inquiries efficiently. Real-time call analytics is critical for reducing dead airtime in contact centers.
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