Uniphore

AUGUST 12, 2021

What Alexa's Smart Display Can Teach Your Call Center. How to build a smarter IVR with a multimodal user expereience. If you’re one of the growing number of contact centers looking to implement a multimodal virtual agent, here are some best practices to get you started. It’s also the wave of the future. View Webinar.

User Experience 246

User Experience Virtual Agent Self Service Contact Center 246

NobelBiz

FEBRUARY 27, 2024

Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Talkdesk

MARCH 12, 2021

Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

Call Flow 91

Call Flow Contact Center Abandon Rate Omni-Channel 91

NobelBiz

FEBRUARY 22, 2023

The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers. In general, contact centers aims to minimize AHT. After-Call Work (ACW) ACW is an abbreviation that stands for “after-call work.”

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers. In general, contact centers aims to minimize AHT. After-Call Work (ACW) ACW is an abbreviation that stands for “after-call work.”

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

SurveySparrow

SEPTEMBER 28, 2021

Superb user experience with powerful analytics solutions. . We’re pretty sure you won’t remember traditional calling centers while using Replicant’s voice assistant. . Respond to customer calls in less than a second, find the right context 94% of the time, and take over a thousand calls in less than 6 weeks.

Chatbots 52

Chatbots Social Media e-support Analytics 52