BlueOcean

APRIL 11, 2017

Their business model was founded on the cell phone industry equivalent of a unicorn: a customer-centric offering that puts affordability and flexibility at the forefront. Prior to outsourcing, the company was operating with an internal goal for calls to be answered in less than five minutes. Let’s chat.

Case Study 159

Case Study Study Abandon Rate Contact Center 159

ShepHyken

DECEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. 10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner. 4 Metrics Your Call Center Needs to Track in 2020 by Ben Ringshall. Here are my top five picks from last week.

Customer Service 71

Customer Service Airlines Call Center Case Study 71

C3Centricity

MARCH 31, 2020

These are the takeaways that you might want to consider in order to avoid similar long drawn-out – and resource-wasting – exchanges with your own customers. Need help in upgrading your own customer services? This post includes concepts and images from Denyse’s book Winning Customer Centricity. .

Customer Service 187

Customer Service Customers CRM Customer Care 187

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40