Calculating Contact Center Outsourcing Costs: Insights You Need Right Now
BlueOcean
JANUARY 30, 2024
So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. What math should go into the business case around call center outsourcing costs? (Or And the over-all result will be a reduction in FTE with no loss of service or quality.
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