Myra Golden

APRIL 28, 2021

I’m a contact center supervisor who trains, yet I don’t have a training background. Here’s the advice I gave Sherry: Distance doesn’t have to be a barrier to quality customer service training. I have dozens of YouTube videos you can use in your training. What advice can you give me?

Training 105

Training Customer Service Contact Center How To 105

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. Here’s how to maximize the impact and value of your customer service coaching program.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Myra Golden

DECEMBER 17, 2015

Want Better Customer Service Over the Telephone? How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections. The biggest problem with the customer experience in most companies is how employees talk to customers. You’ve gotta read this outline! View outline/download.

Call Center 40

Call Center Customer Experience Contact Center Meeting 40

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker.

How To 40

How To Customer Service Training Video Training 40

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Myra Golden

SEPTEMBER 13, 2016

So, no, “I cannot simply train your agents to be like Zappos agents. Instead of trying to clone Zappos, I asked to listen to a random sample of calls from this call center. Here’s what I summed up on my legal pad after my call review. The worst part of the calls for me was that there was no personal connection.

Culture 56

Culture Hotels Training Contact Center 56