Call Center Connections Customer Focused Customer Service Training 
Comm100
JULY 28, 2016
But now you can stop guessing, as we’re presenting you with some of the best customer service training advice in the industry from a seasoned professional, Ray Miller , who is the CEO of e-learning solution company The Training Bank and author of the book That Customer Focus.
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
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TechSee
JUNE 16, 2022
Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Jeff is truly obsessed with customer service.
ShepHyken
JANUARY 11, 2023
Mitel provides a sophisticated, custom communications network that helps businesses connect, collaborate and take care of customers. The big takeaway is that the employee experience is a big contributor to the customer experience. Do we invest in technology and processes that make it easy for employees? .
ShepHyken
NOVEMBER 14, 2022
Partnering in Complex Times: Turning to the Experts for Best-In-Class Customer Experience by Harvard Business Review. Harvard Business Review) Years ago, in the legacy, on-premises world of siloed call centers, in-house CX management was much simpler. Top 14 Tips for Connecting with Customers from CMOs by Sarah Franklin.
ShepHyken
JUNE 1, 2020
She reminded me of a favorite quote at the end of the article: “If you want to see where a company is at, look at their sales, but if you want to see where a company is going, look at their service.” ” How to improve call center performance when there is a staff shortage by Krishna Charan.
ShepHyken
NOVEMBER 16, 2020
3 Ways To ‘Innovate’ The Customer Experience by Sanjay Monga. And today, in the experience economy, there is ample evidence to suggest a strong connection exists between necessity, innovation, and experience. A 5-Step Plan to Change the Stereotype That Customer Service in Call Centers Has to be Terrible by Ellen Christenberry.
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