Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? A majority (84%) say that when customer service is able to solve a problem for them it strengthens their emotional connection to the brand. At no time should agents be passive listeners.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. How do you describe a call center experience?

Call Center Experience 52

Call Center Experience Call Center Average Handle Time Virtual Call Center 52

Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

Customer Service Training 106

Customer Service Training Training Customer Service Contact Center 106

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. Here’s how to maximize the impact and value of your customer service coaching program.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

JANUARY 25, 2018

As companies increase their investment in self-service offerings and further empower customers to solve their own problems, customer service contacts will become increasingly complex. We describe how the process works in our recent eBook, “ Doing Contact Center QA the Right Way.”). How are you measuring success?

Self Service 40

Self Service Trends Customer Service Contact Center 40