Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? A majority (84%) say that when customer service is able to solve a problem for them it strengthens their emotional connection to the brand. At no time should agents be passive listeners.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

ShepHyken

DECEMBER 5, 2022

An updated loyalty program can help keep you connected to customers. Understanding what gives your customers “gratification” will help you meet and exceed their expectations. Your employees want a culture that includes flexibility, learning (training), and opportunities for advancement. Second, find shared values.

Customer Service 70

Customer Service Hospitality e-support eBook 70

Vonage

OCTOBER 22, 2015

The one thing which hasn’t changed is that it’s the experience you offer customers that really differentiates you from the competition. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Customer Experience 3.0

Technology 120

Technology Customer Service Gamification Wireless 120

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. Here’s how to maximize the impact and value of your customer service coaching program.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132