Win the Customer

JUNE 5, 2017

Look to virtual call center software for high-end features suitable for small businesses to large corporations, like call recording, auto attendant and a single communication system to connect everyone in your business. Empower your employees.

Customer Service 88

Customer Service Virtual Call Center Guidelines Call Recording 88

Joe Rawlinson

APRIL 25, 2018

Some customers still prefer using the phone over the other digital methods at their disposal. You have to make sure that your call center works towards providing a delightful customer experience at all times. By doing so, you will set your customers free from waiting in queues with a phone stuck to their heads.

Tools 114

Tools Automatic Callback Self Service Customer Service 114

Tricia Morris

FEBRUARY 19, 2016

Economist Intelligence Unit Creating a Seamless Customer Experience Report ). Yet 80% of customer service professionals participating in the same report as above say their current customer service systems won’t meet future needs. Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement ).

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

Brad Cleveland Blog

MAY 17, 2016

And that’s true for all connected wearables (e.g., According to Marty Cooper, 87 years old and a pioneerin wireless communication, cell phones have a big flaw: you constantly have to charge them. watches, glasses, health devices).

Wireless 26

Wireless Connections Communication Mobile Customer Service 26

Brad Cleveland Blog

MARCH 26, 2014

“Consumers have already decided for us: If you want to connect with them, mobile is the way.” As mobile soars, mobile-based surveys are taking flight, optimized for preferred channels, smartphone (small) screens, and succinct question sets. That’s how Forrester analyst Roxana Strohmenger puts it, and I agree.

Survey 20

Survey Consumers Feedback Connections 20

Brad Cleveland Blog

MAY 17, 2016

And that’s true for all connected wearables (e.g., According to Marty Cooper, 87 years old and a pioneerin wireless communication, cell phones have a big flaw: you constantly have to charge them. watches, glasses, health devices). The next big thing, says Cooper, is technology that keeps devices charged without our involvement.

Wireless 20

Wireless Connections Communication Technology 20

Brad Cleveland Blog

MARCH 7, 2017

There are now 8 billion active mobile subscriptions – more than the population of the planet. Cisco) Mobile data traffic has grown 4,000 fold in the past ten years. Cisco) There will be 200 billion connected smart devices …

Connections 20

Connections Strategy Data Multi-Channel 20