NobelBiz

OCTOBER 17, 2023

Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here.

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Call Center Management Contact Center Contact Center Software 59

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition. What is hyper efficiency in a contact center?

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Contact Center Call Center Management Gamification 52

Talkdesk

OCTOBER 24, 2017

Talkdesk’s contact center software includes technology that can give callers an option to skip waiting on hold and just receive a call when the next agent is available. From a contact center perspective, replacing inbound support calls with outbound support calls is the definition of taking a proactive approach.

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Contact Center Company Contact Center Workflow Contact Center Software 40