NobelBiz

FEBRUARY 22, 2023

Exactly how many of your company’s 500 employees are on calls? If the number of agents available to handle calls falls below the number of agents on break, meetings/training, on after-call work (ACW), absent or sick, then a call center efficiency loss has already occurred. What is Call Center Shrinkage?

Call Center 52

Call Center Tools Strategy Contact Center 52

NobelBiz

OCTOBER 18, 2021

Exactly how many of your company’s 500 employees are on calls? If the number of agents available to handle calls falls below the number of agents on break, meetings/training, on after-call work (ACW), absent or sick, then a call center efficiency loss has already occurred. What is Call Center Shrinkage?

Call Center 52

Call Center Tools Strategy Contact Center 52

NobelBiz

JULY 31, 2023

As we delve into the fundamentals, you’ll discover how call queuing empowers businesses to build lasting customer relationships and cultivate a reputation of unparalleled service. The Science Behind the Queue Every call that reaches a call center passes through a systematic evaluation process.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NobelBiz

MAY 6, 2022

Employees are the heartbeat of your call center. However, they won’t stick around for long without proper recognition and reward. In fact, the average call center turnover rate is a high 36% , according to Call Center Helper. Praise and rewards are directly linked to job satisfaction.

Contact Center 52

Contact Center Strategy Call Center Rewards Programs 52