NICE inContact

AUGUST 9, 2018

You can learn more by downloading NICE Satmetrix’s ebook on The ROI of NPS.). Are you tracking these 3 customer service metrics in your contact center? If not, contact us today to learn how our industry-leading cloud contact center software can help! Bain and Company, Inc., and Fred Reichheld.

NPS 122

NPS Metrics Net Promoter Score Customer Service 122

Playvox

JUNE 6, 2023

The benefits of implementing contact center software such as Playvox WFM are well established–improved customer experience (CX), increased agent productivity, gained efficiencies, and reduced costs. Focus on the strategic business and financial benefits to the company and how it will deliver an impactful ROI.

Contact Center 66

Contact Center Return on Investment Tips ROI 66

NobelBiz

APRIL 11, 2022

What is exactly The Call Center Net Promoter Scores (NPS)? This is intentionally high to guarantee that clients are genuinely unwavering advocates of the products or services provided by your call center. (7-8) Call center recording. Monitoring calls. Qualitative or quantitative call center surveys.

Net Promoter Score 52

Net Promoter Score Call Center NPS Contact Center 52

TechSee

SEPTEMBER 3, 2019

Emerging software consumption models reject the perpetual licensing model in favor of seat-subscription-based or usage-based licensing. Cloud-based architecture effectively provides access to contact center software on a per-hour, per-agent cost basis.

Contact Center 84

Contact Center Self Service Contact Center Software B2C 84

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition. What is hyper efficiency in a contact center?

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

FEBRUARY 21, 2023

An excellent customer service strategy separates your call center from the competition by providing a difficult-to-replicate intangible competitive edge. Offer as many communication channels as possible Depending on the circumstances, a client may be able to contact customer support using the most convenient methods.

Customer Service Strategies 52

Customer Service Strategies Tips Strategy Customer Service 52

NobelBiz

NOVEMBER 26, 2021

So, as a business owner, how do you tackle performance management within your contact center ? How do you assess the performance of a contact center? Christa Heibel, Founder, and CEO of CH Consulting discuss Crisis Leadership and Mindset in Business from our podcast series First Contact: Stories of the Call Center.

Management 52

Management Contact Center Call Center Contact Center Software 52

Playvox

SEPTEMBER 16, 2021

But spreadsheets are used well beyond the resourcing department in a contact center. Here are three reasons why you should pivot from spreadsheets to more robust contact center software. The call center is evolving. See how Playvox WFM elevates your contact center. Efficiency.

Contact Center 52

Contact Center Management Multi-Channel Contact Center Software 52

NobelBiz

DECEMBER 14, 2021

In this article, we detail the best contact center strategies to reduce After-Call Work Time (ACW). The Key role of ACW for Contact Centers ACW is an abbreviation for “ after-call work.” To reduce distractions to a minimum , incoming calls should be halted during this time period.

Contact Center 52

Contact Center Strategy Call Center CRM 52

NobelBiz

JULY 10, 2023

Discover the game-changing capabilities of AI in lead generation and learn how your contact center can stay ahead of the curve by embracing this transformative technology to drive growth, improve efficiency, and deliver exceptional customer experiences. Let’s see how.

Contact Center 40

Contact Center Call Center Industry Chatbots 40