NobelBiz
APRIL 18, 2023
Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition. What is hyper efficiency in a contact center?
TechSee
DECEMBER 9, 2020
When considering the sheer number of inquiries each contact center fields each day, applying RPA to alleviate even some of the contact center workload will have a major impact on streamlining processes and improving profitability. The Potential Value of RPA in Call Centers.
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NobelBiz
OCTOBER 17, 2023
Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here.
Talkdesk
OCTOBER 24, 2017
These real-time analytics can make the difference in how effectively your contact center operates, but there has to be a strategy in place to respond to those incidents as they occur. These new integrations and solutions require outside-the-box thinking to integrate into your smart contact center workflow.
Talkdesk
FEBRUARY 5, 2018
Many have, however, reached a consensus regarding its likely impact on contact center workflow. For the most part, organizations are still devising their exact strategies for leveraging artificial intelligence. AI will empower self-service platforms to better handle simple, transactional matters.
AWS Machine Learning
SEPTEMBER 22, 2022
Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. With the Targeted Sentiment API, you can get granular information within your contact center sentiment analysis.
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