InMoment XI

DECEMBER 13, 2024

One of the most crucial touchpoints in their journey is the call center. Therefore, a positive call center experience is essential for business growth. The best way to start is by investing in a call center dashboard. What Is A Call Center Dashboard? What Is A Call Center Dashboard Used For?

Call Center 195

Call Center Contact Center Social Media Effort Score 195

NobelBiz

OCTOBER 17, 2023

Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

TechSee

DECEMBER 9, 2020

A standard contact center is chock full of repetitive and dull tasks that are definitely necessary but rarely require a human level of decision making. Collecting contact information, checking warranties, explaining return policies, are some quick examples. The Potential Value of RPA in Call Centers.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

AWS Machine Learning

SEPTEMBER 22, 2022

The following is an example of using targeted sentiment for a movie review. Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. As we can see in the example, understanding the sentiment towards inflation can inform a buy or sell decision.

Social Media 80

Social Media Contact Center Hotels Analysis 80

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition. What is hyper efficiency in a contact center?

Contact Center 52

Contact Center Call Center Management Gamification 52