Call Center Contact Center Workflow Insurance 
TechSee
DECEMBER 9, 2020
When considering the sheer number of inquiries each contact center fields each day, applying RPA to alleviate even some of the contact center workload will have a major impact on streamlining processes and improving profitability. The Potential Value of RPA in Call Centers.
AWS Machine Learning
SEPTEMBER 22, 2022
Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. With the Targeted Sentiment API, you can get granular information within your contact center sentiment analysis. To learn more about Targeted Sentiment for Amazon Comprehend, refer to Targeted sentiment.
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