InMoment XI

DECEMBER 13, 2024

One of the most crucial touchpoints in their journey is the call center. Therefore, a positive call center experience is essential for business growth. The best way to start is by investing in a call center dashboard. What Is A Call Center Dashboard? What Is A Call Center Dashboard Used For?

Call Center 195

Call Center Contact Center Social Media Effort Score 195

TechSee

DECEMBER 9, 2020

When considering the sheer number of inquiries each contact center fields each day, applying RPA to alleviate even some of the contact center workload will have a major impact on streamlining processes and improving profitability. The Potential Value of RPA in Call Centers.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

AWS Machine Learning

SEPTEMBER 22, 2022

Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. With the Targeted Sentiment API, you can get granular information within your contact center sentiment analysis. To learn more about Targeted Sentiment for Amazon Comprehend, refer to Targeted sentiment.

Social Media 76

Social Media Contact Center Hotels Analysis 76