Call Center Contact Center Seminar 
ShepHyken
JANUARY 29, 2021
They provide some tips and tricks to set your business up for success in the contact center. Following best practices and applying hacks has proven fruitful for a lot of contact centers. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence.
Myra Golden
AUGUST 26, 2015
Quality Call Center Monitoring – On-Demand Video . Fine-tune your call monitoring program. Pick up vital new skills in quality contact center monitoring. In contact centers, a solid quality call monitoring program makes all the difference. Call Monitoring Agenda: .
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CSM Magazine
FEBRUARY 16, 2024
In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo. The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts.
COPC
MAY 2, 2019
s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. During her speech, Rachel shared that one of the major issues in contact center management is the underutilization of data.
CSM Magazine
JUNE 12, 2023
In today’s digital age, contact centers play a critical role in customer support, sales, and overall communication between businesses and their clientele. Unfortunately, these centers have also become a target for fraudsters looking to exploit the vulnerabilities inherent in these systems.
Comm100
DECEMBER 11, 2017
Starbucks also carries out several customer experience seminars where employees are trained on etiquette, addressing customer complaints and standard responses to use. Not all customers have the same needs and you can find many different types of customers contacting your contact center – all with different desires and expectations.
Horizon CX
MARCH 19, 2022
By calling their Customer Careline. Oh no, I thought—not another round of call-center madness or chatbot mania—I need another channel—enter social media. There was no opportunity for me to voice my concerns about the operational deficiencies that were the real cause of the breakdown. I tried that to no avail.
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