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5 Tips to Creating a CX Program in Healthcare Insurance

Clarabridge

Insurance companies now need to make sure that their customers are not only healthy, but also happy and want to stay with them. This change has led to many insurance companies investing in customer experience management. They can perform surveys at various touchpoints to ensure that they are seeing the whole picture.

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The Most Misunderstood Thing About Customer Experience Design

CX Workout - Ideas Blog

The Most Misunderstood Thing About Customer Experience Design from Joe Wheeler on Vimeo. Thank you so much for joining today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. Joe is co-author of two books on the subject customer experience.

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article thumbnail

The Most Misunderstood Thing About Customer Experience Design

CX Workout - Ideas Blog

The Most Misunderstood Thing About Customer Experience Design from Joe Wheeler on Vimeo. Thank you so much for joining today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. Joe is co-author of two books on the subject customer experience.

article thumbnail

The Most Misunderstood Thing About Customer Experience Design

CX Workout - Ideas Blog

The Most Misunderstood Thing About Customer Experience Design from Joe Wheeler on Vimeo. Thank you so much for joining today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. Joe is co-author of two books on the subject customer experience.