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Furthermore, 86% of those leaders also agree that AI and automation have helped them scale their operations, with the majority believing those tools are more effective for scaling operations than hiring more customerservicerepresentatives. What is CustomerExperience Automation?
This gives customers another option for connecting with their favorite companies on the go, outside of the company’s native app. It’s also a great option for small businesses that don’t have the resources for a large, dedicated callcenter. Delta customers can initiate a live video chat with one touch.
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