ShepHyken

MARCH 31, 2023

This week, we feature an article by Josh Centers, a Business Journalist at TextExpander , a platform that empowers teams and individuals to save time and eliminate repetitive typing with just a few keystrokes. He shares the challenges that customer service representatives face and how companies can overcome them.

Customer Service 69

Customer Service How To Handbook Chatbots 69

LiveChat

FEBRUARY 15, 2019

A dedicated module on soft skills will go a long way in pacifying angry customers and treating them with the TLC they deserve. Develop a “living” Customer Service Handbook with continuous updates about your newest offerings, a section with unique customer complaints and solutions for them etc.

Customer Service 34

Customer Service Handbook Customer Service Representative Chatbots 34

Kustomer

SEPTEMBER 6, 2018

If you provide scripted and/or automated responses to customers, they will repay you with the equal amount of passion. If your social support team is tweeting right out of the traditional public relations handbook, you will most likely anger or disenfranchise your customers.

Exercises 43

Exercises Handbook e-support Contact Center 43

Magellan Solutions

DECEMBER 10, 2019

But no matter how tough it is, you still you need to deal with them and address all of their concerns as customer experience is one of the major factors that may affect the growth of a business. It is for this reason that companies invest in customer service. . Advantages of Customer Service Outsourcing.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98