Call Center Customer Service Training Gamification 
Calabrio
APRIL 11, 2025
The Foundation: Building Your Strategic Call Center Training Program Moving beyond acknowledging the need for training, building an impactful call center training program requires a deliberate and strategic approach. Ongoing Development and Retention Training doesn’t stop after onboarding.
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Stella Connect
JANUARY 20, 2022
Looking for ideas for how to create the best customer service training program for your contact center? So there’s no time like the present to create the best customer service training program for your contact center. 5: DON’T: Make your customer service training program boring.
Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. It is not an extra.
Vonage
OCTOBER 22, 2015
As a result, by having a highly responsive service system, businesses can dramatically reduce the number of social media ‘disasters’ they experience. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition. The two sides of customer service training.
Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
ShepHyken
DECEMBER 5, 2022
Your employees want a culture that includes flexibility, learning (training), and opportunities for advancement. Cleaning a Toilet vs. Calling Customer Support: 3 Factors Impacting the Customer Experience by Eric Smuda. Go to The Customer Focus to learn more about our customer service training programs.
Expert insights. Personalized for you.
130 
Let's personalize your content