CSM Magazine

FEBRUARY 13, 2025

George also has an endorsement in my book, Achieving Excellence Through Customer Service. Ive used Vail Resorts in my seminars across the world for over 30 years. They were a 10 A great role model for leading-edge customer service. They lost their focus on the customer experience. George bought Vail in 1985.

Customer Experience 59

Customer Experience Culture Training Call Center 59

ShepHyken

JANUARY 29, 2021

Keeping your customer agents aware of this fact goes a long way to making customer experiences pleasant. While it’s near impossible to know every customer the way you know your peers, you can use call center software to bridge the gap. It can also assign their session to an agent capable of assisting them.

Contact Center 98

Contact Center Call Center Knowledge Base System 98

Myra Golden

AUGUST 1, 2016

Unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – for a flat affordable rate. Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year.

How To 61

How To Exercises Training Course 61

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Myra Golden

JUNE 1, 2015

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. How to Lose a Customer Over 8 Dimes . Myra Golden Seminars offers engaging, cutting-edge classroom and online customer service training based on the work of Myra Golden.

Training 40

Training Video Customer Service Customer Service Training 40

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Customer-facing employees in any industry. Customer-facing employees in any industry. Call centers.

Customer Service 40

Customer Service Training Course Customer Service Training 40