Brad Cleveland Blog

JULY 31, 2015

IoT refers to the connection of wireless devices to the Internet and to each other. As the world becomes increasingly connected, the Internet of Things, or IoT, is becoming more prevalent. appeared first on Brad Cleveland.

Wireless 26

Wireless Customer Service Connections Customers 26

Brad Cleveland Blog

FEBRUARY 26, 2016

The onboard wireless service, provided by Gogo, is enabling me to track flight … Continue reading → The post The Edge of Service® Newsletter, Issue 16: Four Levers in Innovation in Customer Experience appeared first on Brad Cleveland.

Innovation 26

Innovation Wireless Customer Experience Customers 26

Brad Cleveland Blog

JULY 31, 2015

IoT refers to the connection of wireless devices to the Internet and to each other. As the world becomes increasingly connected, the Internet of Things, or IoT, is becoming more prevalent. These devices have the ability to sense their environment, both internal and external, and generate data that can be analyzed and acted upon.

Wireless 24

Wireless Customer Service Connections Customers 24

Brad Cleveland Blog

FEBRUARY 26, 2016

The onboard wireless service, provided by Gogo, is enabling me to track flight progress and catch up with some research and email. The Edge of Service™ Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado.

Wireless 24

Wireless Innovation Customer Experience Customers 24

Brad Cleveland Blog

MAY 20, 2016

A wireless carrier that I have worked with has a well-organized customer access … Customer access strategies are like business plans in that some are well documented and others exist only in pieces and in the heads of various managers. Too often, the latter is the case.

Strategy 22

Strategy Wireless Customers Examples 22

Michel Falcon Experience

APRIL 11, 2019

So then you went from that and then eventually found yourself making 10 bucks an hour at a call center at a 1-800-GOT-JUNK. Eventually the first big boy/big girl client that I got was Verizon Wireless. Actually this kind of plays into the question of how do you get leadership to see the value of investing in the culture.

Culture 60

Culture Leadership Hospitality Meeting 60

Brad Cleveland Blog

MAY 20, 2016

A wireless carrier that I have worked with has a well-organized customer access … Customer access strategies are like business plans in that some are well documented and others exist only in pieces and in the heads of various managers. Too often, the latter is the case.

Strategy 20

Strategy Wireless Customers Examples 20

Brad Cleveland Blog

JULY 31, 2015

IoT refers to the connection of wireless devices to the Internet and to each other. As the world becomes increasingly connected, the Internet of Things, or IoT, is becoming more prevalent. These devices have the ability to sense their environment, both internal and external, and generate data that can be analyzed and acted upon.

Wireless 20

Wireless Customer Service Connections Customers 20

Brad Cleveland Blog

FEBRUARY 26, 2016

The onboard wireless service, provided by Gogo, is enabling me to track flight progress and catch up with some research and email. The Edge of Service® Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado.

Wireless 20

Wireless Innovation Customer Experience Customers 20

Michel Falcon Experience

MARCH 12, 2019

But I joined the company, and I started off in the call center answering 100 calls a day. I didn’t grow up wanting to be a call center agent; no disrespect to the industry, but it’s just nothing I aspired to do. Servant leadership, servant leadership is something I outlined in the book as well too.

Culture 12

Culture Employee Engagement Company Engagement 12

Michel Falcon Experience

FEBRUARY 11, 2019

My career started in 2007 as a call center agent in my early twenties. I joined, worked in the call center, answered a hundred calls a day for about a year, five days a week. And the, uh, the majority of the calls came from the US because that was where the biggest footprint was for the company.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40