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MAY 9, 2018

This is a guest post by Alexa Lemzy, customer service manager of TextMagic. Excellent customer service is a cornerstone of most successful businesses. Today, customer service goes beyond the call center. 6 Ways to Provide Outstanding Mobile Customer Service.

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170

Win the Customer

JUNE 5, 2017

Keep your mobile team highly engaged with ongoing virtual meetings. Free tools might work for a quick video chat, but lack the features to streamline communication among a large group. A thriving, mobile customer service team can only take the most powerful tools in their career arsenal so far. Meet virtually.

Customer Service 88

Customer Service Virtual Call Center Guidelines Call Recording 88

Brad Cleveland Blog

APRIL 17, 2014

Mobile is often referred to as a “channel” in contact center circles… but it’s, of course, much more. Consider the sheer breadth of the mobile services many of us use daily: travel, banking, navigation, shopping, productivity, news, social, service and support, videos and photos, and communication, …

Strategy 20

Strategy Contact Center Travel Banking 20

Brad Cleveland Blog

APRIL 17, 2014

Mobile is often referred to as a “channel” in contact center circles… but it’s, of course, much more. Consider the sheer breadth of the mobile services many of us use daily: travel, banking, navigation, shopping, productivity, news, social, service and support, videos and photos, and communication, …

Strategy 20

Strategy Contact Center Travel Banking 20

Brad Cleveland Blog

FEBRUARY 16, 2016

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Strategy 26

Strategy Customers Mobile Customer Service Contact Center 26

Brad Cleveland Blog

AUGUST 2, 2016

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Customers 26

Customers Mobile Customer Service Contact Center Call Center 26

Brad Cleveland Blog

JANUARY 26, 2016

The post Staffing for Mobile appeared first on Brad Cleveland.

Multi-Channel 26

Multi-Channel Mobile Customer Service Contact Center Call Center 26