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What call center functionalities are included in the base package? Why You Need to Ask This: Understanding which features are standard, such as IVR, callrecording, analytics, and reporting, helps you avoid overpaying for the necessary tools. It also fosters a culture of improvement and adaptability.
How to drive efficiency in a call center through technology? Contact centers benefit from a versatile solution when using an interactive voice server, as they can: Control callflows. Boost call center efficiency: The IVR is a valuable tool for your agents since it relieves them of low-value-added consumer inquiries.
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