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How To Avoid Dead Airtime in your Contact Center

NobelBiz

Measure current dead airtime: To reduce dead air time effectively, you first need to know how much disquiet time is occurring in your current interactions.Through call recording and analysis tools. Consider the resources and budget required to achieve the goal. Identify instances of dead airtime during the interactions.

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What Are The Benefits Of CCaaS For Businesses?

NobelBiz

The fundamental benefit of a CCaaS system is that it allows you to keep using classic contact center operations (call routing, call recording, message, etc…) while adding numerous novel possibilities. In addition, a cloud-based CCaaS solution should improve team structure and call flow management.