Call Flow Call Recording Measurement 
NobelBiz
NOVEMBER 26, 2024
What call center functionalities are included in the base package? Why You Need to Ask This: Understanding which features are standard, such as IVR, call recording, analytics, and reporting, helps you avoid overpaying for the necessary tools. Corrective measures should be taken for any history of outages or breaches.
NobelBiz
FEBRUARY 14, 2023
Measure current dead airtime: To reduce dead air time effectively, you first need to know how much disquiet time is occurring in your current interactions.Through call recording and analysis tools. Use call recording and analysis tools to obtain data on disquiet time.
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NobelBiz
APRIL 18, 2022
In this article, we detail all the methods to achieve call center efficiency, in terms of contact center technology, management and performance. What is call center efficiency? Call center efficiency considers a measure that blends quality, productivity and business goals.
NobelBiz
JUNE 1, 2021
The fundamental benefit of a CCaaS system is that it allows you to keep using classic contact center operations (call routing, call recording, message, etc…) while adding numerous novel possibilities. In addition, a cloud-based CCaaS solution should improve team structure and call flow management.
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