Call Flow Chatbots Contact Center Guidelines 
NobelBiz
FEBRUARY 14, 2023
Dead air time refers to the period of inactivity during customer interaction in a contact center; the time between when an agent finishes speaking and when the customer begins speaking or vice versa. Call scripting software: They provide agents with a step-by-step guide to handling customer inquiries.
Magellan Solutions
MAY 6, 2021
Hybrid Center or Blended Call Flows. A hybrid center is basically responsible for both receiving and reaching out to customers. It combines the two functions of inbound and outbound to create a seamless and consistent calling experience. SMS can be triggered automatically based on the call disposition.
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