Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center
AWS Machine Learning
FEBRUARY 6, 2023
In this post, we describe a solution architecture that combines the powerful resources of Amazon Lex and Talkdesk CX Cloud for the voice channel. The newly designed Amazon Lex website chatbot has led to a substantial decrease in voicemail volume as its chatbot UI seamlessly integrates with Talkdesk systems.
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