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Balto reminds agents of your callflow so they stay on track and effectively carry out conversations — in English or Spanish. This can involve integrating your CRM system with your chatbot or virtual assistant or integrating your speech analytics tool with your quality assurance program.
The responses from the bots and virtual assistants are automated but get tailored easily to the customers’ needs. Chatbots, which customers interact with through live chat, especially on websites. Automated virtual assistants that you hear while calling a customer service number. 1 SurveySparrow. Enters Feedbot.
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