Call Flow, Chatbots, Interaction and Virtual Agent

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

FEBRUARY 6, 2023

In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. This gives us the best of both worlds, enabling WaFd to serve its clients in the best way possible.”

Self Service

Self Service Contact Center Virtual Agent Chatbots

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

Voice bots, or conversational interactive voice response systems (IVR), use natural language processing (NLP) to understand customers’ questions and provide relevant answers. Businesses can automate responses to frequently asked transactional questions by deploying bots that are available 24/7. Solution overview.

Virtual Agent

Virtual Agent Call Flow Self Service Contact Center

Customer Experience Update

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

Webinars

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