Call Flow, Chatbots, Technology and Virtual Agent

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Self Service

Self Service Contact Center Virtual Agent Chatbots

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. Export the Genesys call flow from the QnABot Content Designer. Import and publish the call flow with Archy.

Virtual Agent

Virtual Agent Call Flow Self Service Contact Center

Customer Experience Update

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

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