Call Flow, Chatbots and Virtual Agent - Customer Experience Update

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. Export the Genesys call flow from the QnABot Content Designer. Import and publish the call flow with Archy.

Virtual Agent

Virtual Agent Call Flow Self Service Contact Center

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

FEBRUARY 6, 2023

In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. This gives us the best of both worlds, enabling WaFd to serve its clients in the best way possible.”

Self Service

Self Service Contact Center Virtual Agent Chatbots

Customer Experience Update

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

Webinars

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