NobelBiz

NOVEMBER 26, 2024

Why You Need to Ask This: A scalable platform helps your system grow with your business and accommodates increasing call volumes and new functionalities. Answer: The platform supports smooth scaling, so you can expand to new communication channels, integrate advanced tools, and add more agents. What integrations are available?

Call Center 52

Call Center Multi-Channel Contact Center Analytics 52

Myra Golden

SEPTEMBER 7, 2016

I actually hadn’t even noticed the lack of verbal communication. Me, the Customer Service Queen didn’t even notice. Other than the voice coming through the drive-thru speaker, there was no verbal communication. You know why I didn’t notice? Because rote interactions like this are so common that this felt like the norm. .

Call Flow 56

Call Flow Video Training Interaction 56

Myra Golden

SEPTEMBER 7, 2016

I actually hadn’t even noticed the lack of verbal communication. Me, the Customer Service Queen didn’t even notice. Other than the voice coming through the drive-thru speaker, there was no verbal communication. You know why I didn’t notice? Because rote interactions like this are so common that this felt like the norm. .

Call Flow 40

Call Flow Video Training Interaction 40