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Remote work has made us appreciate the way the agents could communicate with peers and supervisors without any hesitation in the physical work environment. The supervisors can also closely monitor and analyze agents’ availability, average handling time, the number of calls handled, break durations, etc. Create a High Trust Environment.
A CCaaS solution’s principal goal is to appropriately route calls and maintain track of your customer interactions. In practice, CCaaS refers to a cloud-based phone system or other communications software that enables a business to conduct inbound and outgoing interactions with customers or prospects.
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