AWS Machine Learning

SEPTEMBER 29, 2022

Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. Export the Genesys call flow from the QnABot Content Designer. Import and publish the call flow with Archy. Prerequisites.

Virtual Agent 83

Virtual Agent Call Flow Self Service Contact Center 83

Uniphore

OCTOBER 21, 2021

This empowers business users to accelerate the rapid development and quick implementation of next-gen customer experience applications across self-service and agent-assisted interactions. Follow our blog and connect with us on LinkedIn , Twitter , Facebook , and Instagram. Enhanced Self Service with Multimodal Capabilities.

Self Service 189

Self Service Contact Center Virtual Agent Call Flow 189

West Monroe

JULY 27, 2017

Amazon Web Services recently announced Amazon Connect – a simple and cost effective, cloud-based contact center technology that has left the contact center industry (and us) buzzing. Amazon Connect is changing the traditional contact center setup. The post What Does Amazon Connect Mean for the Contact Center?

Contact Center 49

Contact Center Connections Virtual Agent Call Flow 49