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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

FEBRUARY 6, 2023

To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Talkdesk CX Cloud offers enterprise scale with consumer simplicity to deliver speed, agility, reliability, and security.

Self Service 74
Self Service Contact Center Virtual Agent Chatbots 74
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Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. Genesys Cloud streams this audio to Amazon Lex, which converts the audio to text and calls the Bot Fulfillment Lambda function. Prerequisites.

Virtual Agent 74
Virtual Agent Call Flow Self Service Contact Center 74
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