Myra Golden

APRIL 11, 2023

A whopping one-third of contact centers have laid off employees in the last 12 months, reducing their headcount by about 33%. Despite fewer resources and fewer employees, contact centers are expected to achieve the same or better results. But how can they achieve this?

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Myra Golden

OCTOBER 4, 2016

Check out these resources: How to Solve Your Biggest Problems with Coaching Customer Service Employees – 60-minute on-demand webinar on how to give constructive feedback constructively- Just $59 this week. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

How To 40

How To Call Flow Exercises Feedback 40

Myra Golden

OCTOBER 4, 2016

Check out these resources: How to Solve Your Biggest Problems with Coaching Customer Service Employees – 60-minute on-demand webinar on how to give constructive feedback constructively- Just $59 this week. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

How To 40

How To Call Flow Exercises Feedback 40