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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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At Blue Ocean, we’ve noticed that this new level of uncertainty in the travel industry has led to a shift in what customers value: Where once the name of the game was efficiency and speed, today’s customerexperience hinges on empathy and reassurance. Many Customers Just Want to Talk. CallCenters Go with the Flow.
Dead air time refers to the period of inactivity during customer interaction in a contactcenter; the time between when an agent finishes speaking and when the customer begins speaking or vice versa. Dead airtime can negatively impact the customerexperience and make the interaction feel awkward or uncomfortable.
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