Call Flow, Contact Center and Customer Service Strategies

Building a Customer-Centric AI Strategy: Start Small, Automate, and Scale Effectively

Blake Morgan

JANUARY 14, 2025

Despite the rapid strides in AI technology, many companies face significant hurdles when it comes to effectively integrating it into their customer service strategies. Businesses should: Start with one high-volume call flow for automation.

Customer Centricity

Customer Centricity Call Flow Strategy Contact Center

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden

APRIL 11, 2023

A whopping one-third of contact centers have laid off employees in the last 12 months, reducing their headcount by about 33%. Despite fewer resources and fewer employees, contact centers are expected to achieve the same or better results. But how can they achieve this?

Strategy

Strategy Contact Center Average Handle Time First Call Resolution

Customer Experience Update

Building a Customer-Centric AI Strategy: Start Small, Automate, and Scale Effectively

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

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