Natalie Petouhof

FEBRUARY 22, 2016

Tweet Cloud-Based Customer Service and Customer Experience. announced its acquisition of Contact Solutions , a leading provider of real-time, contextual customer care solutions. This will advancing mobile self-service and engagement. Verint ® Systems Inc.

Self Service 40

Self Service Customer Experience Customer Service Omni-Channel 40

Call Experts

APRIL 14, 2023

IVR systems are designed to streamline communication and customer service for businesses through automation and simplifying interactions with callers. They are commonly used in customer service, sales, and support scenarios, serving as callers’ first points of contact. What are the Benefits of IVR Systems?

System 52

System Self Service Call Center Wait Times 52

NobelBiz

APRIL 18, 2022

Contact center technology allows organizations to meet the demands of their customers through improved call center operations. Contact center technology is also a way to reduce the time and cost of customer service. How to calculate efficiency in call center?

Call Center 52

Call Center Contact Center How To Gamification 52

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? Most of them start out with some kind of variation of the following: Did the customer service agent say “Thank you for calling” or apply a local greeting?

Net Promoter Score 45

Net Promoter Score Call Center Call Flow Interaction 45

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? Most of them start out with some kind of variation of the following: Did the customer service agent say “Thank you for calling” or apply a local greeting?

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Interaction 40

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? Most of them start out with some kind of variation of the following: Did the customer service agent say “Thank you for calling” or apply a local greeting?

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Interaction 40

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? Most of them start out with some kind of variation of the following: Did the customer service agent say “Thank you for calling” or apply a local greeting?

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Interaction 40