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The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customercare, whether you are assisting your staff or your consumers. How can you guarantee that support agents’ work is truly beneficial to the clients who call you? But how do you tell whether they’re actually working?
The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customercare, whether you are assisting your staff or your consumers. How can you guarantee that support agents’ work is truly beneficial to the clients who call you? But how do you tell whether they’re actually working?
From the first telephone call made by Alexander Graham Bell in 1876 to the billions of phone calls that connect people every day, we’ve come a long way. The crux of the matter is that although phone support has evolved over the years, it still is light years away from meeting customer expectations. Reduce On-Hold Time.
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