Blake Morgan
JANUARY 14, 2025
In this episode of The Modern Customer Podcast, I sit down with Gadi Shamia , CEO an co-founder of Replicant , to discuss why a focused, iterative approach to AI adoption is the smarter path forward. Businesses should: Start with one high-volume call flow for automation. ” To learn more visit www.8CXLaws.com. 8CXLaws.com.
BlueOcean
OCTOBER 10, 2016
That assumption is very often the catalyst in creating a less-than-satisfactory customer experience. As a contact center, we might be checking all the boxes in our call flow process, but that doesn’t mean the customer necessarily had a great experience. Measuring, Training, and Coaching. Driving Process Improvement.
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TechSee
JANUARY 24, 2019
Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Some key integration features are single sign-on, integrations with CRM, customer app and knowledge base, and customized call flow support.
Pretium Solutions
APRIL 2, 2012
Customers tend to submit to the flow set forth in this sheet because (a) it is what they have come to expect when dealing with customer service issues, and (b) they know if they don’t play along, the entire interaction will take longer, be more difficult and complicate their objective of having their problem or issue resolved.
Pretium Solutions
APRIL 2, 2012
Customers tend to submit to the flow set forth in this sheet because (a) it is what they have come to expect when dealing with customer service issues, and (b) they know if they don’t play along, the entire interaction will take longer, be more difficult and complicate their objective of having their problem or issue resolved.
Pretium Solutions
APRIL 2, 2012
Customers tend to submit to the flow set forth in this sheet because (a) it is what they have come to expect when dealing with customer service issues, and (b) they know if they don’t play along, the entire interaction will take longer, be more difficult and complicate their objective of having their problem or issue resolved.
Pretium Solutions
APRIL 2, 2012
Customers tend to submit to the flow set forth in this sheet because (a) it is what they have come to expect when dealing with customer service issues, and (b) they know if they don’t play along, the entire interaction will take longer, be more difficult and complicate their objective of having their problem or issue resolved.
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